We are open!!  When planning your visit to the PID office please wear your mask, maintain physical distance and stay home if you are sick. Visit our Covid-19 response page for more info.  Our number one priority is the health and safety of our customers and employees and we thank you for your continued cooperation. For online bill payment and inquiry services click here.

 Water Quality Advisory Lifted for Surviving Homes & Completed Construction: Updated May 20, 2020

 

 

Questions about the upcoming meter install project? Click here

 

Requesting water at your property

 

Structures built Pre-Nov 2018

Temporary housing (You have a camping permit from the Town of Paradise)

  • Contact Customer Service to request water service for your lot.
  • Install a backflow or pay to have PID install the backflow device (Typical installation time = 3-6 weeks) **IMPORTANT** More information on backflow maintenance options here
  • Plan your water activation and allow time for installation. Most installations can be completed within three weeks, however some site locations are more difficult and may require major repairs and roadwork and require scheduling. PID will work with you or your contractor along the way to ensure you have the information you need to plan your rebuild.

Landscaping use on a vacant lot

  • Contact Customer Service to request water service for your lot.
  • Install a backflow or pay to have PID install the backflow device (Typical installation time = 3-6 weeks) **IMPORTANT** More information on backflow maintenance options here
  • Plan your water activation and allow time for installation. Most installations can be completed within three weeks, however some site locations are more difficult and may require major repairs and roadwork and require scheduling. PID will work with you or your contractor along the way to ensure you have the information you need to plan your rebuild.

New Construction

  • Contact Customer Service to request water service for your lot.
  • PID works closely with the Town of Paradise Building Department. Once you are issued a building permit, PID is notified to start the work of replacing your service lateral. This replacement means you'll have potable water by the time you need it for your certificate of occupancy.  Remember, you'll still need to order your backflow device before water can be turned on at your property.
  • Install a backflow or pay to have PID install the backflow device (Typical installation time = 3-6 weeks) **IMPORTANT** More information on backflow maintenance options here
  • Plan your water activation and allow time for installation. Most installations can be completed within three weeks, however some site locations are more difficult and may require major repairs and roadwork and require scheduling. PID will work with you or your contractor along the way to ensure you have the information you need to plan your rebuild.
  • If you need a flow test for your sprinkler designer you'll need to pay for your residential fireflow test and fill out the required paperwork.

Fees

Backflow prevention device

  • FEMA-paid device w/ required PID maintenance plan. 
  • PID maintenance plan currently $60.00 per year
  • Device will be installed during 2021 metering project.
  • If you need access to water now and can't wait for the metering project, PID can install the device for labor cost only - $165.91 More information on backflow maintenance options here

Residential Fire-flow Test

  • $132.90

Billing Information for Paradise Residents

Are you trying to decide whether to maintain your account?

Ready to Serve Rate $21.49 per month for customers not currently using water but who will need water on their lot in the future.

Stay on the ready-to-serve rate if you will not need active service but wish to remain a PID customer and want the district to continue to maintain your service line and plan for your future water needs. The monthly fee also covers administrative costs associated with having a maintained PID account. PID will fix any fire damage between the mainline and your meter location and restore water to the meter when requested as we are able. 

The current rate for a ready-to-serve meter is $21.49 per month.

New option to gain occassional access to water for ready-to-serve rate customers.  With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occassional maintenance.  You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.


Active Rate  $42.97 per month For customers who use water regularly.  The active rate for residential service is $42.97 per month plus charges for water used. Until the metering project is complete in late 2021 you will not be charged for the water you use.  See our rates page for business rates


Permanent Disconnect:

Extended until June 28, 2021 - A not-to-exceed cost of $500.00 to return to PID service based on the actual cost to reconnect. The board is evaluating future costs to reconnect.

Will we need to plan to serve your parcel in the future? Call our office at 530/877-4971 for information about our “ready to serve” water rate of $21.49/month and to reserve your future water service. Our Customer Assistance Program may be able to help you with fees if you have a qualifying income level.


Tenants Contact your landlord or property manager to end service.

 

General Information

 

Property owners

How do I open a new account?

If you have recently purchased a home, AND went through a local title company, you may already have an account with PID. Please contact the District office if you would like to verify that you have an open account with us.

What can I do to cancel water service?

Because PID bills directly to the owner of a property, a water service is never cancelled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing, and the foreclosure document.

Unless a meter is permanently removed, water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one time $20.00 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.

How do I change the name on my water account?

Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.

Who can authorize changes in my water services?

Only the property owners are allowed to make changes to the water services, however if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.

document property management authorization form (560 KB)

Want to send a bill to your tenant? Please fill out and return our  document duplicate bill authorization form. (549 KB)

Tenants & property managers

Can a property manager make decisions regarding my water service?

In the case where an owner of a property is contracted with a property manager, there must also be a signed agreement made with PID authorizing the manager to make water decisions. Please contact the District office for the contract agreement.

Are you a tenant?

Tenants will need to have the property owner/ property managers contact PID to get you signed up to receive copies of the water bill.  Once an owner has authorized us to send you a bill you can contact the PID office to change your mailing address or to sign up for e-bills. 

New meter orders for lots that have never received water service

Please contact our customer service specialists to begin the process of ordering your meter.

Click here to view meter installation charges according to meter size.

Construction Water (For Contractors)

Construction meters available on a first-come, first-serve basis. To apply, contact Paradise Irrigation District at 530-877-4971.

Requirements

  • $1,000.00 Deposit
  • Liability Insurance with min $1,000,000.00 coverage
  • Signed Construction Water Agreement

Cost

  • $229.03 monthly, plus
  • $3.22 per 100 cubic feet

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