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Billing Information for Paradise Residents
Ready to Serve Rate $21.49 per month for customers not currently using water but who will need water on their lot in the future.
Ready to Serve with Occasional use - Gain occasional access to water for ready-to-serve rate customers. With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occasional maintenance. You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.
Active Rate $42.97 per month For customers who use water regularly. The active rate for residential service is $42.97 per month plus charges for water used. Until the metering project is complete in late 2021 you will not be charged for the water you use. See our rates page for business rates
While most PID customers are either on the active, or ready-to-serve rate, a small number of customers disconnected and did not choose to have their water service maintained following the 2018 Camp Fire. Affected property owners are responsible for the actual cost to reconnect their service including meter and appurtenances, service lateral replacement, and backflow prevention assembly upon request for water service on their property. Additionally, there are reduced capacity fees due at the time of account reconnect.
As of May 1, 2023, PID is ending its policy that allows customers to disconnect from service.
Costs for returning to service:
- Pay the reconnect capacity fee starting May 1, 2023 ( pdf see annual price increase schedule (69 KB) ).
- Pay monthly ready-to-serve rate: $21.49 monthly
- No need to pay the cost of meter installation until you're ready for water service.
Active water service:
- Pay the actual cost for meter installation: Service lateral install, meter, backflow prevention assembly
- Pay the reconnect capacity fee starting May 1, 2023 ( pdf see annual price increase schedule (69 KB) )
- Pay monthly ready-to-serve rate: $42.97 plus water charges monthly
Other Service Fees
Backflow prevention device
- Get an estimate for the backflow device cost including installation
- PID maintenance plan currently $60.00 per year
- More information on backflow maintenance options here
Residential Fire-flow Test
How do I open a new account?
If you have recently purchased a home, AND went through a local title company, you may already have an account with PID. Please contact the District office if you would like to verify that you have an open account with us.
What can I do to cancel water service?
Because PID bills directly to the owner of a property, a water service is never cancelled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing, and the foreclosure document.
Unless a meter is permanently removed, water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one time $20.00 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.
How do I change the name on my water account?
Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.
Who can authorize changes in my water services?
Only the property owners are allowed to make changes to the water services, however if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.
document property management authorization form (560 KB)
Want to send a bill to your tenant? Please fill out and return our document duplicate bill authorization form. (549 KB)
Tenants & property managers
Can a property manager make decisions regarding my water service?
In the case where an owner of a property is contracted with a property manager, there must also be a signed agreement made with PID authorizing the manager to make water decisions. Please contact the District office for the contract agreement.
Are you a tenant?
Tenants will need to have the property owner/ property managers contact PID to get you signed up to receive copies of the water bill. Once an owner has authorized us to send you a bill you can contact the PID office to change your mailing address or to sign up for e-bills.
New meter orders for lots that have never received water service
Please contact our customer service representatives to begin the process of ordering your meter.
Click here to view meter installation charges according to meter size.
Construction Water (For Contractors)
Construction meters available on a first-come, first-serve basis. To apply, contact Paradise Irrigation District at 530-877-4971.