Our offices remain closed to the public. Due to limited customer staffing and COVID-19 customers may experience delays when calling the PID office. Our number one priority is the health and safety of our customers and employees and we thank you for your continued cooperation. For online bill payment and inquiry services click here.


Requesting water at your property - post Camp Fire


Standing structures - residential use

Temporary housing on a burned lot

  • Contact Customer Service to request water service for your lot.
  • Pay to have PID install the interim water backflow device. (There is a current 12-24 week wait for the installation of your interim backflow device)

Landscaping use on a burned lot

  • Contact Customer Service to request water service for your lot.
  • Pay to have PID install the interim water backflow device. (There is a current 12-24 week wait for the installation of your interim backflow device)

New Construction

  • Contact Customer Service to request water service for your lot.
  • PID works closely with the Town of Paradise Building Department. Once you reach the sub-floor inspection on your rebuild, PID is notified to start the work of replacing your service lateral. This replacement means you'll have potable water by the time you need it for your certificate of occupancy.  Remember, you'll still need to order your backflow device before water can be turned on at your property. 
  • Pay to have PID install the interim water backflow device. (There is a current 12-24 week wait for the installation of your interim backflow device)
  • If you need a flow test for your sprinkler designer you'll need to pay for your residential fireflow test and fill out the required paperwork.


Interim-water backflow device

  • 1” Device: $546.76 (Most common for residential customer)
  • 1 1/2” Device: $871.11
  • 2” Device: $957.28

Residential Fire-flow Test

  • $132.90



Information for Paradise Residents deciding to maintain or discontinue their account.

Ready to Serve Rate $21.49 per month (recommended): Customers should check with their insurance companies and ask if this recurring monthly fee is reimbursable under “additional living expenses”.

Stay on the ready-to-serve rate if you will not need active service but wish to remain a PID customer and want the district to continue to maintain your service line and meter. The monthly fee also covers administrative costs associated with having a maintained PID account. PID will fix any fire damage between the mainline and your meter location and restore water to the meter when requested as we are able. 

The current rate for a ready-to-serve meter is $21.49 per month.

On December 19th the PID Board voted to waive all charges from November 8 to December 31, 2018.

Ready-to-Serve monthly charge will begin January 2019. PID customers will not receive their first bill for service until March. The March billing will be for January and February. Billing will continue on a bi-monthly basis after that (every other month). 

Active Rate  $42.97 per month Once the water advisory has been lifted on your property you are returned to the active service rate. The switch from the ready-to-serve rate and the active rate is automatic once the advisory has been lifted.  The active rate for residential service is $42.97 per month plus charges for water used. Until the metering project is complete in late 2020 or 2021 we return to metered billing.  See our rates page for business rates

Permanent Disconnect:

On November 19, 2018, the Board of Directors voted to honor a maximum re-install charge of $500 for meters re-installed before January 1, 2021 - even if the actual cost exceeds $500.00.

Customers have the option of permanent disconnect and can have their billings stop completely.

PID will no longer maintain service lines or the meter for your property.

The property owner will be responsible to pay the actual cost to reinstall up to a maximum of $500.00 if reinstalled by December 31, 2020., including labor and materials such as service line from mainline to meter, and new meter. Customers should disclose in any property sales that the property does not have water service. 

The Disconnect Form may be downloaded from   pdf here (238 KB) . You must include a photocopy of a current California ID when you return the form.

Tenants do not need to contact us to disconnect service. If you have questions, please contact your landlord or property manager.

What happens when PID lifts the water-advisory for your property?

PID customers have been under a water advisory since December of 2018 following the destructive Camp Fire. Since then, the District has done an extensive amount of research in order to understand this first-of-its-kind water system depressurization and contamination. The District has worked with federal and state agencies, mutual aid partners -and with the aid of scientists and engineers- have a recovery plan which includes a rigorous process for lifting its water advisory on a customer-by-customer basis. Before a customer receives a letter certifying the water at their service lateral is potable, the following steps are completed:

1 - Mainline Approval

District staff and engineers perform water sampling on the large mainlines and network of mainlines that deliver water from the treatment plant to the customer’s property. The water in these mainlines is tested to ensure it meets all California guidelines for drinking water. We have tested over half of the 185 miles of mains. Currently nearly all (97%) of the mainlines which have been tested meet these guidelines and have been cleared.

2 - Service Lateral Approval

The service lateral is the small-diameter pipe that delivers the water from the mainline to your property. It’s these small pipes that have the highest likelihood for contamination. The District has two methods for approving service laterals for delivery of potable water.

STANDING HOMES: Our testing shows that the service laterals that service standing homes have a lower likelihood of being contaminated. In many cases, PID can approve the service lateral after we’ve taken tests to confirm the service lateral is free of contamination. PID needs to temporarily interrupt water service to the property for a minimum of 72 hours to gather the water sample needed to test your service lateral. Please contact PID to request testing at your service lateral. In the case your service lateral is contaminated, PID may schedule a service-lateral replacement.

BURNED LOTS: More than half of the tested service laterals at burned lots have some level of benzene detection. PID feels the most efficient way to ensure delivery of potable water to burned lots is to replace the service lateral. Currently, our staff is working closely with the Town of Paradise building department to coordinate the replacement of these service laterals on properties where building permits have been issued. Our goal is to approve the service lateral at the property before the building process is finalized.

3 - Expert Panel Approval

Every PID water service connection with mainline and service lateral approval is then reviewed by our expert panel. Panel members consist of engineers and District staff familiar with the history and particulars of the water system, its flow, and some of the intricacies that might vary from service-lateral to service-lateral.

Final Steps - Notification and Return to Pre-Fire Billing Rates

PID notifies each customer by U.S. mail when the water advisory has been lifted at their service lateral. The monthly service charge will return to the pre-fire active rate for your property. View our rates page for more information.  If a customer wishes to remain on the ready-to-serve rate they will need to contact PID and request their meter be locked. PID encourages property owners to take necessary steps to test and evaluate the customer side prior to use of water. Addresses where the advisory has been lifted can be viewed on our online map titled, “Water Advisory Lifted Map” .


General Information


Property owners

How do I open a new account?

If you have recently purchased a home, AND went through a local title company, you may already have an account with PID. Please contact the District office if you would like to verify that you have an open account with us.

What can I do to cancel water service?

Because PID bills directly to the owner of a property, a water service is never cancelled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing, and the foreclosure document.

Unless a meter is permanently removed, water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one time $20.00 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.

How do I change the name on my water account?

Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.

Who can authorize changes in my water services?

Only the property owners are allowed to make changes to the water services, however if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.

document property management authorization form (560 KB)

Want to send a bill to your tenant? Please fill out and return our  document duplicate bill authorization form. (549 KB)

Tenants & property managers

Can a property manager make decisions regarding my water service?

In the case where an owner of a property is contracted with a property manager, there must also be a signed agreement made with PID authorizing the manager to make water decisions. Please contact the District office for the contract agreement.

Are you a tenant?

Tenants will need to have the property owner/ property managers contact PID to get you signed up to receive copies of the water bill.  Once an owner has authorized us to send you a bill you can contact the PID office to change your mailing address or to sign up for e-bills. 

New meter orders for lots that have never received water service

Please contact our customer service specialists to begin the process of ordering your meter.

Click here to view meter installation charges according to meter size.

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