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New Owners

Upon sale, sellers must verify the water account status has been disclosed to the buyer.
Buyers can submit the water status request form to PID by fax, email, or at the office. 

Form Submittal Instructions

1. Fill out the top 1/3 of the form and submit to PID 

  • Fax: (530)876-0483
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Office: Monday - Friday, 9 a.m. - 4 p.m. - 6332 Clark Road, Paradise, CA 95969

2. PID will complete the middle form and return it to the buyer.

3. Buyer then Initials and signs that they have received the water status.

4. Submit the signed form to your escrow agent.

Upon completion: The escrow agent will submit the form with the final demand and the water account will automatically be transferred from seller to buyer. All amounts due on the seller's account will be paid through escrow. In the event amounts due were not paid, the balance may be transferred to the new owner.

  pdf Download the new escrow form (883 KB)



Billing Information for Paradise Residents


Ready to Serve Rate $21.49 per month for customers not currently using water but who will need water on their lot in the future.

Ready to Serve with Occasional use - Gain occasional access to water for ready-to-serve rate customers.  With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occasional maintenance.  You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.

Active Rate  $42.97 per month For customers who use water regularly.  The active rate for residential service is $42.97 per month plus water charges used. If you are using water but don't see the usage charge on your bill, it may be because your meter has not yet been installed. Contact PID at 530-877-4971 with questions.  See our rates page for business rates

Reconnecting a Disconnected Account:

Returning property owners are responsible for the first $2000.00 of the actual cost to reconnect their service including meter and appurtenances, service lateral replacement, and backflow prevention assembly upon request for water service on their property. Additionally, there are reduced capacity fees due at the time of account reconnect. Contact our customer service team at 530-877-4971 to get an estimate for your reconnect. 

Costs for returning to service from disconnected status:

Ready-to-serve rate:

  • Pay the reconnect capacity fee (increases annually until 2027) ( pdf see annual price increase schedule (81 KB) ). 
  • Pay monthly ready-to-serve rate: $21.49 monthly
  • No need to pay the cost of meter installation until you're ready for water service.

Active water service:

  • Pay $2000.00 for meter installation: Service lateral install, meter, backflow prevention assembly
  • Choose your backflow maintenance plan. (more info here)
  • Pay the reconnect capacity fee (increases annually until 2027) ( pdf see annual price increase schedule (81 KB) ). 
  • Pay monthly ready-to-serve rate: $42.97 plus water charges monthly


Other Service Fees

Backflow prevention device

Residential Fire-flow Test

  • $132.90

General Information


Property owners

How do I open a new account?

If you have recently purchased a home AND went through a local title company, you may already have an account with PID. Please contact the District office at 530-877-4971 if you would like to verify that you have an open account with us.

What can I do to cancel the water service?

Because PID bills directly to the owner of a property, a water service is never canceled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing and the foreclosure document.

Unless a meter is permanently removed (allowed in cases of lot merge where the meter service would be duplicated), water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one-time $20.00 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.

How do I change the name on my water account?

Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.

Who can authorize changes in my water services?

Only the property owners are allowed to make changes to the water services, however if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.

document Property Management authorization form (143 KB)

Want to send a bill to your tenant? Please fill out and return our  document duplicate bill authorization form. (146 KB)

Tenants & property managers

Can a property manager make decisions regarding my water service?

In the case where an owner of a property is contracted with a property manager, there must also be a signed agreement made with PID authorizing the manager to make water decisions. Please contact the District office for the contract agreement.

Are you a tenant?

Tenants will need to have the property owner/ property managers contact PID to get you signed up to receive copies of the water bill.  Once an owner has authorized us to send you a bill you can contact the PID office to change your mailing address or to sign up for e-bills. 

New meter orders for lots that have never received water service

Please contact our Customer Service Representatives to begin the process of ordering your meter.

Click here to view meter installation charges according to meter size.

Construction Water (For Contractors)

Construction meters available on a first-come, first-serve basis. To apply, contact Paradise Irrigation District at 530-877-4971.


  • $2,000.00 Deposit
  • Liability Insurance with min $1,000,000.00 coverage
  • Signed Construction Water Agreement
  • Town of Paradise Hydrant Use Permit ($31.97) 


  • $229.03 monthly, plus
  • $4.83 per 100 cubic feet

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