8/7/2020 - The District was made aware by our billing vendor of an issue regarding emails being sent with the message below. "We are unable to process your upcoming Auto Pay on x/x/xxxx because CreditCard payments are no longer accepted." These messages should not have been sent. The notification has been disabled. Any auto payments will NOT be impacted by the message. We apologize for any inconvenience this may have caused.

 

Our offices remain closed to the public. Due to limited customer staffing and COVID-19 customers may experience delays when calling the PID office. Our number one priority is the health and safety of our customers and employees and we thank you for your continued cooperation. For online bill payment and inquiry services click here.

 

 Water Pressure

 

Pressure fluctuates within the water system

The normal pressure for your property will depend on its location within the district and can change over time. If your home is at a higher elevation than the tank in your zone, you will have lower pressure. Conversely, the further your home is downhill from a tank, the higher the pressure.

Adjust your pressure regulator to manager pressure going into your home. Common indoor pressure is 50-60 psi but we recommond you consult your plumber or appliance care-instructions to determine the appropriate indoor pressure for your home.

A pressure regulator is a mechanical valve which reduces high water pressure to lower pressure. Most pressure regulators are located directly outside your home in order to control the amount of pressure inside. PID does not maintain customer pressure regulators.

High pressure

If you are experiencing high pressure you may have a malfunctioning pressure regulator. Some symptoms of high pressure are: clanging or rattling pipes, water heater relief valve malfunctions and reoccuring leaks.

Low pressure

If your house is located in a low-pressure area, the only way to increase pressure is to install a booster system.

Sudden drop in pressure - causes:

  • Leaking service line (between the meter and the house).
  • The valve at the meter and any house shut-off valves.
  • Pressure regulator malfunction.
  • Mainline leak in your area.

Reduced pressure over time - causes:

  • Deteriorating galvanized lines in the home
  • Pressure regulator malfunctions.
  • Plugged faucet screens

We can help

If you are need assistance with a pressure-related problem, or would like us to measure your pressure at the meter,  please contact our customer service specialists at 877-4971.

 Watch for these during periods of low pressure or in case of a water outage

  1. If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water. Please notify your water system if you experience an outage or low pressure.
  2. If the water looks cloudy or dirty, you should not drink it. Upon return of normal water service, you should flush the hot and cold water lines until the water appears clear and the water quality returns to normal.
  3. If you are concerned about the water quality or are uncertain of its safety, you may add eight drops of household bleach to one gallon of water and let it sit for 30 minutes or alternatively, if you are able, water can be boiled for one minute at a rolling boil to ensure it is safe for consumption.
  4. Use of home treatment devices does not guarantee the water supply is safe after low pressure situations.
  5. Do not be alarmed if you experience higher than normal chlorine concentrations in your water supply since the California Department of Public Health is advising public water utilities to increase chlorine residuals in areas subject to low pressure or outages.
  6. The California Department of Public Health has also advised public water systems to increase the bacteriological water quality monitoring of the distribution system in areas subject to low pressure. This may include collecting samples in your area to confirm that the water remains safe for consumption. You will be promptly advised if the sampling reveals a water quality problem.
  7. PID is committed to ensuring that an adequate quantity of clean, wholesome, and potable water is delivered to you. We recommend that you discuss the information in this notice with members of your family to assure that all family members are prepared should water outages or low water pressure occur.

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