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Water System Recovery Status for Paradise


PID's System Recover Maps (Updated Weekly)


Water Advisory Lifted Map

PID service connections where the water quality advisory has been lifted. 

Customers using water at these properties should be aware that while PID is delivering potable water to these locations, we can not attest to the quality of piping or water on the customer's side of the meter. Customer side plumbing is all the piping from the service connection point (usually near the street) to the home, including outside piping and irrigation, and is the responsibility of the property owner.


View Lifted Advisory Map

 Investigation Maps

The following water system information is prepared and updated by PID and is subject to revision. PID does not guarantee the accuracy of this information nor its fitness for a particular use.

Service Lateral Sampling Map

Test results from water samples taken at the service lateral.

 The service lateral is the small pipe that connects your property's water meter to the main pipeline that delivers water to your neighborhood.

Mainline Sampling Map

 Test results from samples taken from the main pipeline that delivers water to your neighborhood.


Water Quality Information


Important updates on water quality testing, water advisories for PID customers, processes regarding your meter and service, as well as important steps to take once we turn the system back on, can all be found HERE:


Facebook @PIDWater
Twitter @PIDWater

PID understands the importance of keeping trust with your customers and recognizing the efforts made by all to restore and maintain Paradise's drinking water.

To help inform residents and visitors to Paradise of the good drinking water delivered to your address, the District has created the “Drinking Water Restored Here” certificate for businesses to display for their customers. The blue certificate should be displayed where it is easily visible to walk-in customers.

 If you are a business owner who is also a tenant or you haven't received the certificate for your business address, you may request one for your property by calling customer service at 530-877-4971 or by email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Rebuilds - Service Lateral Replacement Project

Potable water is a requirement to receive a certificate of occupancy on a new build. PID is dedicated to doing the work of replacing fire-damaged service laterals so that you have the clean drinking water you need before final inspection.  Contractors are in place to accelerate service lateral replacements in support of rebuild and temporary housing. The contractor will replace up to 650 service laterals by Spring 2020. Once the service lateral is replaced PID will mail a letter to the owner on file indicating the water-advisory has been lifted for the property. Billing rates will increase from the 21.49 sealed rate back to the appropriate monthly service charge, currently $42.98 per month for residential customers.

Scheduling is based on successful completion of:

  • Slab Inspection for stick-built homes or
  • an approved permit for manufactured homes.

To keep pace with the rebuild efforts in Paradise, we have increased the number of crews working to replace service lateral replacements. This increase in resources means we can ensure you have clean water by the time you request your final occupancy with the Town of Paradise. Due to lack of resources, we are unable to perform service lateral replacements for lots not currently in the rebuild process.

  spreadsheet Current Priority List (16 KB)  

Email concerns to the project manager: This email address is being protected from spambots. You need JavaScript enabled to view it.


No Community Meeting Scheduled

Past Meetings:

January 2020 - View Meeting Video

November 2019 -  View Meeting Video

September 2019 - View Meeting Video

July 2019 - View Meeting Video

May 2019 -  View Meeting Video  |   pdf Presentation Slides (11.65 MB)   | Short Recovery Video (4 minutes, 31 seconds) |

March 2019 - View Meeting Video

pdf (194 KB) pdf Draft Water System Recovery Plan (3.34 MB)

Here are the steps PID is taking to restore potable water service for each customer

PID customers have been under a water advisory since December of 2018 following the destructive Camp Fire. Since then, the District has done an extensive amount of research in order to understand this first-of-its-kind water system depressurization and contamination. The District has worked with federal and state agencies, mutual aid partners -and with the aid of scientists and engineers- have a recovery plan which includes a rigorous process for lifting its water advisory on a customer-by-customer basis. Before a customer receives a letter certifying the water at their service lateral is potable, the following steps are completed:

1 - Mainline Approval

District staff and engineers perform water sampling on the large mainlines and network of mainlines that deliver water from the treatment plant to the customer’s property. The water in these mainlines is tested to ensure it meets all California guidelines for drinking water. We have tested over half of the 185 miles of mains. Currently, nearly all (97%) of the mainlines which have been tested meet these guidelines and have been cleared.

2 - Service Lateral Approval

The service lateral is the small-diameter pipe that delivers the water from the mainline to your property. It’s these small pipes that have the highest likelihood of contamination. The District has two methods for approving service laterals for the delivery of potable water.

STANDING HOMES: Our testing shows that the service laterals that service standing homes have a lower likelihood of being contaminated. In many cases, PID can approve the service lateral after we’ve taken tests to confirm the service lateral is free of contamination. PID needs to temporarily interrupt water service to the property for a minimum of 72 hours to gather the water sample needed to test your service lateral. Please contact PID to request testing at your service lateral. In the case your service lateral is contaminated, PID may schedule a service-lateral replacement.

3 - Expert Panel Approval

Every PID water service connection with mainline and service lateral approval is then reviewed by our expert panel. Panel members consist of engineers and District staff familiar with the history and particulars of the water system, its flow, and some of the intricacies that might vary from service-lateral to service-lateral.

Final Steps - Notification and Return to Pre-Fire Billing Rates

PID notifies each customer by U.S. mail when the water advisory has been lifted at their service lateral. The monthly service charge will return to the pre-fire active rate for your property. View our rates page for more information.  If a customer wishes to remain on the ready-to-serve rate they will need to contact PID and request their meter be locked. PID encourages property owners to take the necessary steps to test and evaluate the customer side prior to the use of water. Addresses, where the advisory has been lifted, can be viewed on our online map titled, “Water Advisory Lifted Map” .

Requesting your water service be turned on.

There is a current 12-week wait for the installation of your interim backflow device

Standing structures - residential use

  • Contact PID to request water service for your lot.

Vacant / Landscaping / Temporary housing on a burned lot

  • Contact PID to request water service for your lot.
  • Pay to install the interim water backflow device.
  • Current wait time of 12 - 24 weeks.

New Construction

  • Contact PID to request water service for your lot. 
  • Pay to install the interim water backflow device.
  • Pay for your residential fireflow test and fill out the required paperwork.


Interim-water backflow device

  • 1” Device: $546.76
  • 1 1/2” Device: $871.11
  • 2” Device: $957.28

Residential Fire-flow Test

  • $132.90

Alternative sources for potable water

In Paradise

Bottled Water Distribution - Paradise Irrigation District Customers (must confirm residency)

at Hope Center / Re-entry Center - 311 Circlewood (Corner of Skyway and Neal Road behind the Paradise Sign)
One case of water per day per household
Hours: 9 am - 4 pm Monday thru Saturday

Self-Serve Potable Water Fill Station (Up to 5 Gallon Containers)

PID Treatment Plant - 13888 Pineneedle Drive (Near the intersection of Skyway and Coutelenc Road), Magalia
Bring Your own Containers
Hours: 7 am - 4 pm Monday thru Friday

Hope Center / Re-entry Center - 311 Circlewood (Corner of Skyway and Neal Road behind the Paradise Sign)
Hours: 9 am - 4 pm Monday thru Saturday


Local Licensed Water Haulers

  • Ben Porta Showers - 720 Colusa Highway Gridley Ca 95948 - (530) 846-4110
  • Butte Water Truck Service - 5656 Miners Ranch Road Oroville Ca 95966 - (530) 589-0645
  • Craig Dewsnup Trucking - 179 Little Avenue Gridley Ca 95948 - (530) 846-3116
  • L & L Farms - 4577 Midway Richvale Ca 95974 - (530) 882-4343 Cell: (530) 521-3147
  • Tough Company Fire Inc. - 2669 Highway 32 Chico Ca 95973 - (530) 774-2384
  • Ben Haynes Construction - 530-781-3988

 The complete list of Food and Drug Licensed Water Haulers 

South Feather Water & Power (SFWPA) offers public filling stations as follows:

(SFWPA has the capability to fill most types of bulk water containers)

For potable water tanks with an appropriate air gap:
South Feather will inspect the tank and fill free for Fire Victims. Bring proof of residency.

SFWP headquarters
2310 Oro Quincy Hwy
Oroville CA 95966

between the hours of 7:30 – 4:30 Monday - Friday
check in with the front office
Cost: Free to Fire Victims

5-gallon Jug Stations - Free of Charge and open 24/7

Fire Station in Bangor
7540 Oro-Bangor Hwy
Bangor, CA 95914

Miners Ranch Water Treatment Plant
234 Kelly Ridge Road
Oroville, CA 95966

2310 Oro Quincy Hwy
Oroville, CA 95966


Construction Water

Construction meters available on a first-come, first-serve basis. To apply, contact Paradise Irrigation District at 530-877-4971.


  • $1,000.00 Deposit
  • Liability Insurance with min $1,000,000.00 coverage
  • Signed Construction Water Agreement


  • $229.03 monthly, plus
  • $3.22 per 100 cubic feet


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