Frequently Asked Questions

If you have recently purchased a home and went through a local title company, you may already have an account with PID. Please contact the District office at 530-877-4971 if you would like to verify that you have an open account with us.

Because PID bills directly to the owner of a property, a water service is never canceled unless there is a transfer of ownership or the owner requests the meter be permanently removed. If a local title company is used, the transfer is done automatically. However, in the case where a private transfer has occurred, or you are using a title company outside of Paradise, we will require a copy of the recorded document naming the current owner. If you are going through a foreclosure, the District will require the name of the financial institute foreclosing and the foreclosure document.

Unless a meter is permanently removed (allowed in cases of lot merge where the meter service would be duplicated), water service is subject to a readiness-to-serve fee. The fee for an unused and sealed meter is half the regular monthly service charge and a one-time $20 fee to seal the meter. Only the owner of the property can request that the meter be sealed. Contact the District office to discuss options for permanently discontinuing service.

Your account name must match the name recorded with Butte County as the owner of the property. If you have recently changed your name, or have named another person as a joint tenant, the District will change its records when a copy of the recorded document showing the change is brought to the District office.

Only the property owners are allowed to make changes to the water services, however, if you wish to have another person authorize changes in your water service, we will require a signed agreement from you the owner, and the person named to authorize any arrangements made. If you are a person caring for a loved one, and in possession of a power of attorney document, you may bring the documentation to the District office, and we will change our records accordingly.

View the Property Management Authorization Form (PDF).

Please fill out and return our Duplicate Bill Authorization Form (PDF).