Start / End Service

New Owners

Upon sale, sellers must verify the water account status has been disclosed to the buyer.

Buyers can submit the water status request form to PID by fax, email, or at the office.

Form Submittal Instructions

Fill out the top one-third of the New Escrow form (PDF) and submit to PID:
- Fax: 530-876-0483
- Email Customer Service
- Office:
  Monday through Friday, 9 am to 4 pm
  6332 Clark Road
  Paradise, CA 95969
PID will complete the middle form and return it to the buyer.
Buyer then Initials and signs that they have received the water status.
Submit the signed form to your escrow agent.

Upon completion, the escrow agent will submit the form with the final demand and the water account will automatically be transferred from seller to buyer. All amounts due on the seller's account will be paid through escrow. In the event amounts due were not paid, the balance may be transferred to the new owner.

Billing Information for Paradise Residents

Ready to Serve Rate

The Ready to Serve Rate is $21.49 per month for customers not currently using water but who will need water on their lot in the future.

Ready to Serve with Occasional use - Gain occasional access to water for ready-to-serve rate customers. With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occasional maintenance. You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.

Active Rate

The Active Rate is $42.97 per month For customers who use water regularly. The active rate for residential service is $42.97 per month plus water charges used. If you are using water but don't see the usage charge on your bill, it may be because your meter has not yet been installed. Contact PID at 530-877-4971 with questions. See our rates page for business rates.

Reconnecting a Disconnected Account

Returning property owners are responsible for the first $2,000 of the actual cost to reconnect their service including meter and appurtenances, service lateral replacement, and backflow prevention assembly upon request for water service on their property. Additionally, there are reduced capacity fees due at the time of account reconnect. Contact our customer service team at 530-877-4971 to get an estimate for your reconnect.

Costs for returning to service from disconnected status:

Ready-to-serve rate

Pay the reconnect capacity fee (increases annually until 2027) (see annual price increase schedule (PDF)).
Pay monthly ready-to-serve rate: $21.49 monthly
No need to pay the cost of meter installation until you're ready for water service.

Active water service

Pay $2000 for meter installation: Service lateral install, meter, backflow prevention assembly
Choose your backflow maintenance plan. (more info here)
Pay the reconnect capacity fee (increases annually until 2027) (see annual price increase schedule (PDF)).
Pay monthly ready-to-serve rate: $42.97 plus water charges monthly

Other Service Fees

Backflow prevention device

Get an estimate for the backflow device cost including installation
PID maintenance plan currently $60 per year
More information on backflow maintenance options here

Residential Fire-flow Test

$132.90

New Meter Orders for Lots That Have Never Received Water Service

Please contact our Customer Service Representatives to begin the process of ordering your meter.

See the Schedule of New Service Capacity Fees (PDF) to view meter installation charges according to meter size.

Construction Water (For Contractors)

Construction meters available on a first-come, first-serve basis. To apply, contact Paradise Irrigation District at 530-877-4971.

Requirements

$2,000 Deposit
Liability Insurance with min $1,000,000 coverage
Signed Construction Water Agreement
Town of Paradise Hydrant Use Permit ($31.97)

Cost

$229.03 monthly, plus
$4.83 per 100 cubic feet