Get Payment Assistance

Customer Assistance Program (CAP)

One-Time Assistance

One-time assistance may be available through the Community Action Agency of Butte County, Inc. Apply online via the Community Action Agency of Butte County's website or call them at 530-712-2600

Ongoing Low-Income Assistance for Individuals and Families

Applicants who currently qualify for PG&E's CARE discount at their residence are encouraged to apply for PID's CAP program. Applications are available online and in the office. Remember to include proof of your PG&E CARE discount when returning your application. Completed applications (which must include required qualification paperwork) will be accepted on a first-come, first-served basis.

Apply in person or by mail

  1. Download and print the Customer Assistance Program Application (PDF).
  2. Return completed applications to the PID Office, Monday through Friday from 9 am to 4 pm, located at:
    6332 Clark Road
    Paradise, CA 95969

Apply Online

Discontinuance Policy

The District is not currently shutting off water for non-payment, however water may be disconnected for non-compliance of backflow prevention requirements.

  1. Discontinuance Policy - English (PDF)
  2. Discontinuance Policy - Spanish (PDF)
  3. Discontinuance Policy - Chinese (PDF)
  4. Discontinuance Policy - Korean (PDF)
  5. Discontinuance Policy - Tagalog (PDF)