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Water Quality Information

PID's System Recover Maps (Updated Weekly)


Water Advisory Lifted Map

PID service connections where the water quality advisory has been lifted. 

Customers using water at these properties should be aware that while PID is delivering potable water to these locations, we can not attest to the quality of piping or water on the customer's side of the meter. Customer side plumbing is all the piping from the service connection point (usually near the street) to the home, including outside piping and irrigation, and is the responsibility of the property owner.


View Lifted Advisory Map

 Investigation Maps

The following water system information is prepared and updated by PID and is subject to revision. PID does not guarantee the accuracy of this information nor its fitness for a particular use.

Service Lateral Sampling Map

Test results from water samples taken at the service lateral.

 The service lateral is the small pipe that connects your property's water meter to the main pipeline that delivers water to your neighborhood.

Mainline Sampling Map

 Test results from samples taken from the main pipeline that delivers water to your neighborhood.

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Water System Recovery Status for Paradise



No Community Meeting Scheduled

Past Meetings:

November 2020 - View Meeting Video (Multi-agency update)

January 2020 - View Meeting Video

November 2019 -  View Meeting Video

September 2019 - View Meeting Video

July 2019 - View Meeting Video

May 2019 -  View Meeting Video  |   pdf Presentation Slides (11.65 MB)   | Short Recovery Video (4 minutes, 31 seconds) |

March 2019 - View Meeting Video

pdf (194 KB) pdf Draft Water System Recovery Plan (3.34 MB)

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Returning Potable Water to Paradise:

Explanation of why PID provides some customers with water testing and others with service lateral replacement.

The Problem:

The November 2018 Camp Fire caused some of the underground piping to become contaminated with fire-related volatile organic compounds (VOCs). The piping can cause the water to become contaminated too.

What we've learned: After months of thorough investigation, the PID staff have a good understanding of the pipe contamination problem and how to solve it.

  • Most large mainlines are delivering water that meets California's drinking water standards.
  • Most service laterals to standing homes (the pipe between the mainline and the meter) are delivering water that meets California drinking water standards.
  • A large percentage of service laterals serving lots where homes or businesses burned have fire-related damage.

How PID is handling the problem now:

Large Mainlines: We are testing to confirm the pipes are delivering water that meets standards. Cleared pipes are shown in blue here:

Standing Home Service Laterals: Testing the water tells us if the pipe is contaminated. We allow the water to sit in the service lateral for at least 72 hours before testing. If the water that has been sitting in the service lateral and then tested meets California drinking water standards we are one step closer to lifting the water advisory for the home or business. If the water doesn't meet standards we schedule a crew to replace the service lateral with brand new material. Addresses, where the water-advisory has been lifted, are shown in blue here: Over 300 customers have had the water advisory lifted at their home or business. What happens when we lift the water advisory at your property.

 Burned Lot Service Laterals: PID wants to replace all of the service laterals to burned lots. We don't believe more testing is necessary to prove the need for replacement. We're currently in the process of going out to bid to hire contractors to get the work done quickly. Contractors will start mass service lateral replacement this fall. To support rebuild efforts, PID will start with replacing service laterals to lots where customers have building permits or power-pole permits.

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Here are the steps PID is taking to restore potable water service

PID customers have been under a water advisory since December of 2018 following the destructive Camp Fire. Since then, the District has done an extensive amount of research in order to understand this first-of-its-kind water system depressurization and contamination. The District has worked with federal and state agencies, mutual aid partners -and with the aid of scientists and engineers- have a recovery plan which includes a rigorous process for lifting its water advisory on a customer-by-customer basis. Before a customer receives a letter certifying the water at their service lateral is potable, the following steps are completed:

1 - Mainline Approval

District staff and engineers perform water sampling on the large mainlines and network of mainlines that deliver water from the treatment plant to the customer’s property. The water in these mainlines is tested to ensure it meets all California guidelines for drinking water. We have tested over half of the 185 miles of mains. Currently nearly all (97%) of the mainlines which have been tested meet these guidelines and have been cleared.

2 - Service Lateral Approval

The service lateral is the small-diameter pipe that delivers the water from the mainline to your property. It’s these small pipes that have the highest likelihood for contamination. The District has two methods for approving service laterals for delivery of potable water.

STANDING HOMES: Our testing shows that the service laterals that service standing homes have a lower likelihood of being contaminated. In many cases, PID can approve the service lateral after we’ve taken tests to confirm the service lateral is free of contamination. PID needs to temporarily interrupt water service to the property for a minimum of 72 hours to gather the water sample needed to test your service lateral. Please contact PID to request testing at your service lateral. In the case your service lateral is contaminated, PID may schedule a service-lateral replacement.

BURNED LOTS: More than half of the tested service laterals at burned lots have some level of benzene detection. PID feels the most efficient way to ensure delivery of potable water to burned lots is to replace the service lateral. Currently, our staff is working closely with the Town of Paradise building department to coordinate the replacement of these service laterals on properties where building permits have been issued. Our goal is to approve the service lateral at the property before the building process is finalized.

3 - Expert Panel Approval

Every PID water service connection with mainline and service lateral approval is then reviewed by our expert panel. Panel members consist of engineers and District staff familiar with the history and particulars of the water system, its flow, and some of the intricacies that might vary from service-lateral to service-lateral.

Final Steps - Notification and Return to Pre-Fire Billing Rates

PID notifies each customer by U.S. mail when the water advisory has been lifted at their service lateral. The monthly service charge will return to your pre-fire active rate. View our rates page for more information.  If a customer wishes to remain on the ready-to-serve rate they will need to contact PID and request their meter be locked. PID encourages property owners to take necessary steps to test and evaluate the customer side prior to use of water. Addresses where the advisory has been lifted can be viewed on our online map titled, “Water Advisory Lifted Map” .

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