covid 19
PID continues to monitor developments regarding COVID-19. Here are the steps we are taking to do our part to continue to protect the health and safety of our Paradise community. Information is subject to change and will be updated here.
  

Customer Service

Activity

COVID-19 Impact

Date Updated

Office Visits

THE MAIN OFFICE IS CLOSED TO THE PUBLIC

Please contact us by phone, email or chat.

3/19/2020

Payment Options

Convenience fees waived

3/19/2020

 

Reaching Customer Service (M-F 9 to 4)

We've made improvements to our phone and online services.

3/19/2020

Penalties / Shutoffs for non-payment

Waived until further notice

3/19/2020

 

Field Work / Service Calls

Activity

COVID-19 Impact

Date Updated

Service Lateral Replacements for REBUILDS  NO IMPACT - WORK CONTINUES N/A

Emergency Response

Up to a 45 minute response. Call 24/7 530-877-4971 3/19/2020

Fire Flow Tests

Customers may experience slight delays due to supply chain or PID crew-size adjustments caused by social distancing. 05/01/2020

New Interim Water Hookups

Customers may experience slight delays due to supply chain or PID crew-size adjustments caused by social distancing. 05/01/2020

 

Meetings

Activity

COVID-19 Impact

Date Updated

Board Meetings

Streamed via Facebook. The public will be allowed to comment and interact with the board via Facebook commenting. 

Facebook.com/pidwater

Learn how to change your Facebook settings so you're notified when we go live

3/19/2020

Committee Meetings

See agendas for options to participate via telephone / online. 4/1/2020

 

Paradise Lake Recreation

Activity

COVID-19 Impact

Date Updated

Recreation  OPEN FRIDAYS -MONDAYS N/A

 

Water Fill Stations

Activity

COVID-19 Impact

Date Updated

Filtered Water at Treatment Plant CLOSED UNTIL FURTHER NOTICE 3/19/2020

Fill Stations at 6332 Clark Road

OPEN 24 / 7

Fill any size jug and large containers up to 300 gallons

Handwashing station available. Please wash your hands before and after using the fill stations.

3/19/2020

Free 5 Gallon Jugs for Resident

Available via self-serve pickup and prove residency at 6332 Clark Road. Pickup form and jugs are in the front entryway.  3/19/2020

Bottled Water 

Available at the Paradise Hope Center
311 Circlewood Drive
Paradise CA 95969

Visit their Facebook page for updates and changes. 

4/1/2020

 

Water Safety

According to the U.S. Environmental Protection Agency (EPA), the COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to the water supply is low. The Paradise Irrigation District already treats and disinfects its water to protect water quality from waterborne pathogens such as viruses. Our customers can continue to use Paradise water to wash their hands in accordance with their current water advisory. As a reminder, unless the water advisory has been lifted for your property, all Paradise properties are still under the post-Camp Fire Water advisory issued in December 2018. If you’re not sure if the advisory has been lifted for your property you can find information on our online map (https://pidwater.com/recovery) or call our office at 530-877-4971.

 It is our pleasure to continue to serve our community and we appreciate and thank you for your continued cooperation.

 
Paradise Irrigation District
 

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