Customer Assistance Program (CAP)
ONE-TIME ASSISTANCE
Low-Income Water Assistance Program (LIWAP)
If you are behind on your water bill, you may qualify for the Low Income Household Water Assistance Program (LIHWAP). The program offers income-qualifying customers up to $15,000 to help pay off an outstanding water and/or sewer bill. The program may even help lower the cost of future bills. Customers who are behind on their bills and are currently receiving support from programs like CalFresh and CalWorks or are enrolled in SDGE’s CARE program should apply.
The program is administered by the Community Action agency of Butte County, Inc. Apply online https://www.buttecaa.com/water-assistance/ or call them at 530-712-2600
Ongoing Low-income assistance for individuals and families
Applicants who currently meet income requirements are encouraged to apply for PID's CAP program. Applications are available online and in the office. Remember to include proof of income when returning your application. Completed applications (which must include required qualification paperwork) will be accepted on a first-come, first-served basis.
accepted proof of income for the CAP program is as follows:
- Proof of enrollment in PG&E’s CARE program
- Award letter for CalWORKs, CalFresh, general assistance, or Medi-Cal (or non-California state equivalent)
- Supplemental Security Income/State Supplementary Payment Program
- California (or state equivalent) Special Supplemental Nutrition Program for Women, Infants, and Children
- Proof that the household’s annual income is less than 200 percent of the federal poverty level. (See reverse side for 2024 Federal Poverty Guidelines and PID income requirements).
Apply in person or by mail
Download & Print the Application
PID Office M-F 9am-4pm
6332 Clark Road
Paradise, CA 95969
Apply Online
You will need your PID account number and an electronic copy of your PG&E bill in one of the following formats: .jpg, .jpeg, .png, or .pdf
Discontinuance Policy
Select a language to view the District's Discontinuance Policy
Financial assistance available for customers who have had a leak
District's current policy allows for a one-time billing adjustment when a leak is promptly repaired.
Review the pdf leak appeal form & policy (208 KB) to see if you qualify for an adjustment.